Forms & Tools

RiverLink Health Customer Service Representatives are available to assist you Monday through Friday from 8 am - 8 pm. We are also available to answer your questions via email at To reach us by phone, please contact us toll free at 1-866-329-3970 (TTY 711). 
 Our hours of operation are 8 am - 8 pm, Monday through Friday and 8 am - 8 pm, Saturday and Sunday from October 1 to March 1.

& Tools

Reference Information

Rights and Responsibilities Upon Disenrollment View Page 
Medicare Fraud and Waste Download
Ohio Advance Directive DOWNLOAD
Kentucky Advance Directive DOWNLOAD
Silver&Fit® (by clicking on this link, you will be directed to non-medicare information) VIEW PAGE 
2018 Star Rating Information DOWNLOAD
2017 Star Rating Information DOWNLOAD
Authorization to Disclosure Protected Health Information DOWNLOAD
CMS Appointment of Representative Form
To appoint someone to act on your behalf, please complete this form and return it to the plan.
This link will take you to a new website. 

Notice of Privacy Practices DOWNLOAD
Multi-Language Sheet DOWNLOAD
Member Emergency Information DOWNLOAD
2018 Enrollment Form  DOWNLOAD
Scope of Appointment   DOWNLOAD
Premium Payment Form DOWNLOAD
2018 Prescription Drug Reimbursement Request Form  DOWNLOAD
2015, 2016, 2017 Prescription Drug Reimbursement Request Form Download
VSP Reimbursement Form DOWNLOAD

Mail Order Forms

2018 Prescription Mail Order Form (Optum Rx) DOWNLOAD
Prescription Mail Order Form (from Walgreens) DOWNLOAD

Medical Referrals & Authorizations


2018 Medical Prior Authorization and Notification List
2018 RiverLink Health Medical PA Request Form

Pharmacy Authorization Tools

2018 Comprehensive Formulary Download
2018 Part D Prior Authorization Requirements Download
2018 Step Therapy Requirements Download
2018 Pharmacy Part D Coverage Determination Request Form  Download
2018 Part D Prescription Tier Cost Sharing Exception Request Form  Download
2018 Hospice Override or Status Change Form Download
2018 RiverLink Health ONLINE Pharmacy Part D Coverage Determination Requests through Optum Rx 
(Note: This link will direct you to a non-Medicare website)

Claims & Provider Tools

Contracted Providers Appeals Form Download
New Provider Remittance Advice Definitions Download
 RiverLink Health Provider Manual Download
Sample CMS-1500 Download
Sample UB-04 Download
Waiver Liability Form Download

 Provider/Practice Change Form
 Provider Termination Form
 Add New Provider to Current Provider Participation Agreement hello
RiverLink Health Health Claims Process Code Updates

Page Last Updated: January 15, 2019